Version 1.0
Updated: 2026-09-16T01:12:13.483359+00:00
Indana - E-Commerce Marketplace Platform. Effective Date: 16 December 2025. Version 1.0. Sultanate of Oman. This document constitutes a legally binding agreement. Please read carefully before using our services.
Welcome to Indana. This section outlines the introduction to our platform and the terms you accept by using our services.
1.1 About Indana
Indana ("Platform," "we," "us," or "our") is an electronic commerce marketplace platform registered and operating in the Sultanate of Oman in accordance with Ministerial Decision No. 499/2023 and the Electronic Transactions Law (Royal Decree No. 69/2008). Our Platform facilitates connections between local Omani sellers ("Sellers") and customers ("Customers" or "Buyers") for the sale of authentic local Omani products.
1.2 Acceptance of Terms
By accessing, browsing, or using the Indana Platform, mobile application, or any associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and all applicable laws and regulations of the Sultanate of Oman. If you do not agree to these Terms, you must immediately discontinue use of the Platform.
For the purposes of these Terms, the following definitions shall apply:
• "Account" means a registered user profile on the Platform, whether for a Seller or Customer.
• "Content" means any text, images, photographs, graphics, videos, audio, data, information, or other materials uploaded, posted, or transmitted through the Platform.
• "Customer" or "Buyer" means any natural or legal person who uses the Platform to browse, inquire about, or purchase Products from Sellers.
• "Local Omani Product" means goods that are manufactured, produced, assembled, handcrafted, or primarily sourced within the Sultanate of Oman, including traditional crafts, food products, agricultural produce, and locally made merchandise.
• "Platform" means the Indana website, mobile application, and all related services, features, and functionalities.
• "Product" or "Goods" means any physical item listed for sale on the Platform by a Seller.
• "Product Promotion" means any paid service offered by the Platform to enhance the visibility or marketing of a Seller's Products.
• "Seller" means any natural or legal person who registers on the Platform to offer Products for sale to Customers.
• "Subscription Plan" means the service packages offered by Indana to Sellers, including the Free Plan and various paid subscription tiers.
• "User" means any person who accesses or uses the Platform, including both Sellers and Customers.
This section outlines the requirements for using our platform and registering an account.
3.1 General Eligibility Requirements
To use the Platform, you must meet the following eligibility criteria:
• You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction, whichever is higher.
• You must have the legal capacity to enter into binding contracts under Omani law.
• You must not be prohibited from using the Platform under any applicable laws or regulations.
• You must provide accurate, current, and complete information during registration and maintain the accuracy of such information.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify Indana of any unauthorized use of your account or any other breach of security. Indana shall not be liable for any loss or damage arising from your failure to protect your account credentials.
This section describes the services provided by Indana.
4.1 Nature of Services
Indana operates as an electronic marketplace facilitating connections between Sellers and Customers. The Platform provides:
• A digital storefront for Sellers to display and promote their local Omani Products.
• Product listing and management tools for Sellers.
• Contact information facilitation (telephone and WhatsApp) between Customers and Sellers.
• Subscription services for Sellers to access Platform features.
• Product promotion and visibility enhancement services.
4.2 Communication Between Parties
Customers may contact Sellers directly through telephone calls or WhatsApp messaging using the contact information provided by Sellers on the Platform. Indana does not process payments between Customers and Sellers, nor does it intermediate in the negotiation, delivery, or fulfillment of transactions. All commercial arrangements, including pricing, payment methods, delivery terms, and any disputes arising therefrom, are exclusively between the Seller and Customer.
4.3 Platform Limitations
Indana is not a party to any transaction between Sellers and Customers. We do not own, possess, manufacture, or inspect any Products listed on the Platform. We make no representations or warranties regarding the quality, safety, legality, or authenticity of Products, except as expressly stated in these Terms or required by applicable law.
This section outlines the obligations and requirements for Sellers on the Platform.
5.1 Product Requirements - Local Omani Products
IMPORTANT: All Products offered on Indana must be local Omani Products. Sellers warrant and represent that:
• All Products are manufactured, produced, assembled, handcrafted, or primarily sourced within the Sultanate of Oman.
• Products comply with the "Made in Oman" standards and specifications where applicable.
• Products meet all applicable Omani quality standards, health and safety regulations, and certification requirements.
• Products display accurate origin information and comply with labeling requirements under Omani law.
• Sellers possess all necessary permits, licenses, and authorizations required to sell their Products.
5.2 Product Authenticity and Anti-Fraud Commitment
STRICT PROHIBITION: All Products listed on the Platform must be genuine, authentic, and accurately represented. Sellers expressly agree that:
• No counterfeit, fake, imitation, or fraudulent Products shall be listed or sold.
• Product descriptions, images, and specifications must accurately represent the actual Products.
• No misleading claims, false advertising, or deceptive practices shall be employed.
• Products shall not infringe upon any intellectual property rights, trademarks, or copyrights.
• Sellers must immediately remove any Product found to be non-compliant with these requirements.
5.3 Seller Representations and Warranties
By registering as a Seller on the Platform, you represent and warrant that:
• All information provided to Indana is accurate, complete, and current.
• You have full legal authority to sell the Products listed.
• Your activities comply with all applicable laws, regulations, and industry standards.
• You will maintain adequate inventory and fulfill orders in a timely manner.
• You will handle Customer complaints professionally and in accordance with applicable law.
This section outlines the subscription plans and payment terms for Sellers.
6.1 Subscription Plans
Indana offers various subscription plans for Sellers to access Platform features and services:
• Free Plan: A complimentary one-time plan available to each Seller. The Free Plan is limited to one (1) registration per Seller and cannot be renewed, extended, or re-activated once utilized or expired.
• Paid Subscription Plans: Various paid subscription tiers offering enhanced features, increased Product listings, promotional tools, and additional services.
6.2 Payment Terms
All payments for subscription plans and Product promotions are due in advance. Subscription fees are charged according to the billing cycle selected by the Seller. Prices are displayed in Omani Rials (OMR) and are inclusive of any applicable Value Added Tax (VAT).
6.3 Non-Refundable Policy
IMPORTANT: ALL PAYMENTS MADE TO Indana ARE STRICTLY NON-REFUNDABLE. This includes subscription fees, promotion fees, and any other fees charged by the Platform. By making any payment, you acknowledge that you will not be entitled to any refund under any circumstances.
Users are strictly prohibited from:
• Engaging in fraud, misrepresentation, or deceptive practices.
• Listing non-Omani Products or counterfeit goods.
• Attempting to hack or interfere with Platform security.
• Collecting User data without authorization.
• Creating multiple accounts to abuse services.
• Uploading viruses, malware, or harmful code.
• Sending spam or unsolicited communications.
• Impersonating any person or entity.
• Infringing upon intellectual property rights.
All intellectual property rights in the Platform, including the Indana name, logo, trademarks, software, and content, are owned exclusively by Indana. Users are granted a limited, non-exclusive license to access the Platform for its intended purposes. By uploading Content, Users grant Indana a worldwide, royalty-free license to use such Content for Platform operations and marketing.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• Indana shall not be liable for transactions or disputes between Sellers and Customers.
• Indana shall not be liable for indirect, incidental, or consequential damages.
• Total liability shall not exceed fees paid in the twelve (12) months preceding any claim.
• THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
Users may terminate their account at any time. Indana reserves the right to suspend or terminate accounts for violations of these Terms, fraudulent activities, or at our sole discretion. Upon termination, all rights granted cease immediately and no refunds will be provided.
These Terms shall be governed by the laws of the Sultanate of Oman. All disputes shall be subject to the exclusive jurisdiction of the courts of the Sultanate of Oman.
For questions regarding these Terms, please contact us:
Indana
E-Commerce Marketplace Platform
Sultanate of Oman
General Inquiries: support@in-dana.com
Customer Support: Available through the Platform
Last Updated: 16 December 2025
© 2026 Indana. All Rights Reserved.
Version 1.0
Updated: 2026-09-16T01:12:13.707900+00:00
Indana - Privacy Policy. Effective Date: 16 December 2025. Version 1.0. Sultanate of Oman. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
Indana ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Data in accordance with the Personal Data Protection Law.
Indana acts as the Data Controller for Personal Data processed through our Platform.
Data Protection Officer Contact:
Email: dpo@in-dana.com
Address: Sultanate of Oman
This section describes the types of information we collect from users.
3.1 Information You Provide
We collect information you voluntarily provide, including:
• Account Information: Name, email address, phone number, WhatsApp number, and address.
• Business Information (for Sellers): Commercial registration details, business name, bank account information.
• Profile Information: Profile pictures, bio, and preferences.
• Communications: Messages you send to us or other users through the Platform.
3.2 Information Collected Automatically
We automatically collect certain information when you use the Platform:
• Device Information: Device type, operating system, unique device identifiers.
• Log Information: IP address, browser type, access times, pages viewed, and referring URL.
• Location Information: General location based on IP address.
• Usage Information: How you interact with the Platform, features used, and preferences.
3.3 Information from Third Parties
We may receive information from third parties:
• Payment processors for transaction verification.
• Social media platforms if you link your accounts.
• Business partners for service enhancement.
We process your Personal Data based on the following legal grounds as permitted under the Personal Data Protection Law:
• Consent: Your explicit written consent obtained during registration or through the Platform.
• Contract Performance: Processing necessary to execute a contract to which you are a party.
• Legal Obligation: Processing required to comply with Omani law, court orders, or governmental directives.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided such interests do not override your rights.
This section explains how we use the information we collect.
5.1 To Provide Our Services
We use your information to:
• Create and manage your account.
• Process transactions and subscriptions.
• Enable communication between Buyers and Sellers.
• Display product listings and facilitate searches.
• Provide customer support and respond to inquiries.
5.2 To Improve Our Services
We use your information to:
• Analyze usage patterns and trends.
• Develop new features and services.
• Personalize your experience on the Platform.
• Conduct research and testing.
5.3 For Safety and Security
We use your information to:
• Detect and prevent fraud, abuse, and security threats.
• Verify user identities and seller credentials.
• Enforce our Terms of Use and policies.
• Protect the rights and safety of users and third parties.
5.4 For Marketing Communications
With your explicit consent, we may send you promotional materials, newsletters, and information about new features. You may withdraw this consent at any time by updating your preferences or contacting us.
This section explains when and how we share your information.
6.1 With Other Users
We share certain information with other users to facilitate transactions:
• Seller contact information (phone/WhatsApp) is shared with Customers who wish to inquire about products.
• Product information and seller profiles are publicly visible on the Platform.
6.2 With Service Providers
We may share information with trusted service providers who assist us in operating the Platform, such as hosting providers, payment processors, and analytics services. These providers are bound by confidentiality obligations.
6.3 For Legal Reasons
We may disclose information when required by law or when we believe disclosure is necessary to:
• Comply with legal obligations or court orders.
• Protect the rights, property, or safety of Indana, our users, or others.
• Detect and prevent fraud or other illegal activities.
• Respond to government requests or regulatory inquiries.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
As a data subject under the Oman Personal Data Protection Law, you have the following rights:
• Right to Information: Be informed about how your Personal Data is being processed.
• Right of Access: Obtain a copy of your Personal Data held by us.
• Right to Rectification: Request correction of inaccurate or incomplete Personal Data.
• Right to Erasure: Request deletion of your Personal Data, subject to legal retention requirements.
• Right to Withdraw Consent: Revoke consent to data processing at any time.
• Right to Data Portability: Receive your Personal Data in a structured, commonly used format.
• Right to Lodge a Complaint: File a complaint with the Ministry of Transport, Communications and Information Technology.
To exercise these rights, contact our Data Protection Officer at dpo@in-dana.com.
We implement appropriate technical and organizational measures to protect your Personal Data, including:
• Encryption of data in transit and at rest.
• Access controls and authentication mechanisms.
• Regular security assessments and penetration testing.
• Employee training on data protection practices.
• Incident response procedures for data breaches.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
We retain your Personal Data for as long as necessary to:
• Provide our services and maintain your account.
• Comply with legal obligations and regulatory requirements.
• Resolve disputes and enforce our agreements.
• Pursue legitimate business purposes.
After the retention period, we will securely delete or anonymize your Personal Data.
Any transfer of Personal Data outside the Sultanate of Oman shall be conducted in accordance with Article 37 of the Executive Regulations, requiring your explicit consent and ensuring the recipient maintains an adequate level of protection not less than that provided under Omani law.
In the event of a Personal Data breach leading to destruction, alteration, disclosure, or unauthorized access, we will notify the Ministry of Transport, Communications and Information Technology and affected individuals in accordance with the procedures specified in the Executive Regulations.
We use cookies and similar technologies to:
• Remember your preferences and settings.
• Analyze Platform usage and performance.
• Provide personalized content and advertisements.
• Enhance security and prevent fraud.
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Platform functionality.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.
For any questions about this Privacy Policy or our data practices, please contact:
Indana
Data Protection Officer
Sultanate of Oman
Email: dpo@in-dana.com
General Inquiries: support@in-dana.com
Last Updated: 16 December 2025
© 2026 Indana. All Rights Reserved.
